Shipping Charges

Applicable shipping charges are displayed during checkout before payment is completed. Charges may vary depending on the order, delivery destination, courier service or any active shipping promotion.

Processing & Dispatch

Orders are processed after successful payment and any required verification. The estimated dispatch or delivery period communicated during checkout, on the product page or in your order communication should be read together with this policy.

Orders placed on weekends or public holidays may begin processing on the next applicable business day.

Delivery Estimates

Delivery estimates are provided in good faith and may be affected by the destination, courier network, weekends, public holidays, severe weather, operational disruptions or other circumstances outside our reasonable control.

Where a specific delivery period has been agreed, we will endeavour to fulfil the order within that period and will comply with applicable South African law if we are unable to do so.

Tracking

Where tracking is available, customers may receive tracking information after an order has been dispatched. Tracking information can take time to update after collection by the courier.

Delivery Information

Customers are responsible for providing a complete and accurate delivery address and contact information at checkout. Please review these details carefully before placing your order.

If you notice an address error, contact us immediately. We will attempt to assist before dispatch, but we cannot guarantee that an address can be changed after a parcel has entered the courier network.

Unsuccessful Delivery

If delivery cannot be completed because incorrect information was supplied, the recipient is unavailable after reasonable delivery attempts, or the parcel is refused without a lawful reason, additional delivery costs may apply where permitted by law.

Damaged Parcels

If your parcel or product arrives visibly damaged, please photograph the outer packaging and product immediately and contact viral.supportline@gmail.com on the day of delivery where reasonably possible.

Please retain the product, accessories and packaging while the matter is being investigated. Your statutory consumer rights are not lost merely because same-day reporting was not reasonably possible.

Missing or Incorrect Orders

If an order appears to be missing, incomplete or materially different from what you ordered, contact our support team with your order number and relevant evidence so that the matter can be investigated promptly.

Delays & Unavailable Products

If we cannot fulfil an order within an agreed or legally applicable period, customers will have the rights and remedies provided by applicable South African law. If a product becomes unavailable after an order has been placed, we will notify the customer and process the appropriate remedy.

VIRAL • Nationwide Delivery • South Africa